PARK MAUI Frequently Asked Questions

General Questions

What is the Park Maui project?

Park Maui is a parking management program that strives to implement data-driven solutions for parking at beach parks, in business districts, and on streets throughout our island’s most heavily utilized areas.

Where are the Park Maui parking locations?

Click here for a digital map that depicts the Paid & Permit Parking Zones. Paid Parking Zones designate locations where payment is required for parking, and Permit Parking Zones designate locations where permit holders are authorized to use their permit to park.

What are the goals of the PARK MAUI program?

The goals of the PARK MAUI project are as follows:

Improve access to beach parks for residents as a free recreational experience
Improve turnover of cars on-street to increase access to businesses in town
Create affordable long-term parking options for employees
Prevent spillover of business parking into residential neighborhoods
Improve safety in parking areas and neighborhood business districts
Generate revenue to maintain parking operations, educate visitors, offer public transit alternatives, and protect sensitive cultural and environmental sites.

What is the current status of the Park Maui project?

As of July 1, 2024, paid parking regulations are in effect at the Wailuku Garage. The Parking Ambassador Program has already launched, providing consistent enforcement in Wailuku Town and customer service for garage users.

In September 2025, the Maui County Council passed Bill 79, now Ordinance No. 413.362, which supports the phased implementation of the PARK MAUI program in South Maui.

Additional recommendations for Park Maui remain under review by the Council. Once reviewed, the Council will determine whether to approve, amend, or expand the program’s next phases. Any new rates or policies will only take effect following Council approval.

The parking program is intended to evolve with the community. Input from stakeholders, residents, and businesses will continue to guide decisions to ensure the program reflects local needs. Updates on future phases, timelines, and key decisions will be shared publicly to maintain transparency and keep the community informed.

When and why did the County decide to do this Park Maui program?

The Park Maui program aims to address parking challenges and improve the overall parking experience for residents and visitors in Maui County. It seeks to implement effective parking management strategies, increase parking availability, enhance accessibility to popular destinations, and alleviate congestion in high-demand areas.

In 2014, the County of Maui began researching ways to manage congestion in Wailuku and Lahaina, but during the pandemic the scope of that research grew to include popular tourist destinations like beaches and cultural parks.

In the fall of 2022 the County Council adopted changes to Title 10 to allow the County to charge for parking and authorizing parking ambassadors to facilitate parking operations. They also created a Revolving Fund for parking revenue.

In 2018, the County of Maui Department of Public Works, in conjunction with the Department of Planning, commissioned Dixon Resources Unlimited to examine and recommend parking solutions for Lahaina Town and Wailuku Town. This Parking Action Plan addressed the unique parking and mobility challenges that each town faces.

Fast forward to today, and the County of Maui, through its Park Maui program, aims to bring about positive changes and improvements to parking systems on Maui. This effort includes introducing new policies, guidelines, and initiatives to enhance parking availability, management, and accessibility.

The parking locations that have been identified for the pilot phase are:

• Wailuku Town: Wailuku Garage and off-street parking locations
• Kamaole Beach Parks I, II, & III
Click here for information on the specific proposed parking locations

Effective July 1, 2024, the County of Maui Revenues – Fees, Rates, Assessments and Taxes Schedule has been approved and the following paid parking policies will apply:

• Wailuku Garage paid parking hours of operation are 8 am until 6 pm daily.
• The Wailuku Garage paid parking rates are $1 per hour and a daily maximum of $10 per day
• The first two hours of daily parking at Wailuku Garage are FREE for residents, $1 per hour, thereafter with a daily maximum of $8 per day.

To qualify for FREE resident rates at the Wailuku Garage, a person must present their valid drivers license with a State of Hawaii zip code.

Who oversees the Park Maui program?

Parking is a key element of the overall transportation system, so the Park Maui parking management will primarily be the responsibility of the Maui Department of Transportation (MDOT). This department will contract with experienced vendors to provide the hardware, software, staffing, and services.

The parking operator, Diamond Parking, will essentially serve as the County’s “Parking Department” to provide a comprehensive set of services including customer support, parking compliance monitoring, revenue collections and counting, installation and maintenance, and other related services.

What are the paid parking rates and how are they set?

The Kamaole Parks in Kihei were chosen as very busy beach locations with different demographics and mix of users. Throughout the pilot phase occupancy data will be captured to plan for improvements and possible future locations.

Click here for proposed parking fees and permits (by location), subject to Maui County Council approval.

Are entry fees charged at beaches in addition to parking fees?

No. The County of Maui does not charge entry fees at beaches.

What if I have an ADA placard?

All ADA placard holders can park for free in a reserved accessible stall at the Park Maui beach parks. To be qualified, a valid, unexpired ADA placard from any U.S. state shall be visibly displayed in the vehicle. Free parking only applies in reserved accessible stalls marked by signage. 10.77.010 (A)(3) Establishment of paid parking zones.

In the Wailuku Garage, rates and fees apply to all entering the garage. For residents, if the driver registers a valid Hawai’I Driver’s License at the pay station or on the Park Maui mobile app, they will receive first 2 hours free, and $1/hour thereafter.

DPPEP (green placards) are subject to rates and fees since the Wailuku Garage is a fully attended lot where Parking Ambassadors are available to assist you with payment.

For more information on the DPPEP, visit the State Department of Health’s website: https://health.hawaii.gov/dcab/disability-parking-permits/disabled-paid-parking-exemption-permit/

Will employee parking be offered at Park Maui locations?

Yes, the Park Maui program offers employees convenient, accessible, and affordable parking options in the new four-level Wailuku Garage.

Effective July 1, 2024, the rate for an Employee Parking Permit is $30 per month. A low-income rate option of $10 per month will also be offered available for those who qualify.

Where will the funds from the Park Maui program go?

Paid parking and parking permit revenue will be deposited into a parking revenue fund. This will be a revolving fund with the purpose of providing funding for the County’s parking operation including maintenance, repair, security, safety, improvement, equipment, beautification, staffing, and other costs related to providing County parking services. Once those costs have been fully met, any surplus monies within the fund may also be applied towards the maintenance of County parks, transportation programs or infrastructure, business district management, and cultural and environmental sites.

Will there be any public announcement or notification when the Park Maui program goes into effect?

Yes, once the Park Maui program is approved and ready to be implemented, there will be a public announcement to inform the community about its launch. This announcement will include program highlights, implementation date, and any necessary instructions for residents, part-time and non-residents to adapt to the new parking regulations.

Please note that the information provided is based on the latest available update, and any changes or updates to the Park Maui program will be communicated through public announcements on this website, in the press, social media, and via email to those who signed up to be kept in the loop.

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location

Is parking in the Kaʻanapali area part of the County’s Park Maui program?

No, parking in the Kaʻanapali area is not part of the County’s Park Maui program. It is managed by private parking operators that set their own rates and policies for certain lots on non-County property.

What locations will Park Maui be implemented?

Park Maui will be implemented in phases. In the Pilot phase the following parking locations will be addressed:

Wailuku Town: Off-street parking spaces & the Wailuku Garage
Kamaole Beach Parks I, II, & III parking lots

Why were these specific parking locations chosen for the Pilot phase?

There are different parking challenges within small town areas compared with County park and beach lots. The initial pilot locations were selected to evaluate the PARK MAUI program in both types of environments. Wailuku Town was evaluated previously as part of the 2018 Parking Action Plan as it faces parking management challenges that will be alleviated by the Park Maui program.

Will other areas on Maui be considered for this program?

Yes, after the Pilot program, the County will be looking at other island locations where parking solutions need to be addressed. Each location will be evaluated by the parking team and location specific advisory groups to determine appropriate policies, assess equipment type, quantities and placement, and identify site-specific considerations. This process will involve stakeholder outreach to ensure that the solutions address the needs of the community.

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HOW IT WORKS

Will I be able to pay for parking using a mobile phone?

In addition to the pay stations, a mobile payment application will also be offered as a payment option at all PARK MAUI locations.

You will be able to start a parking session, register your license plate and/or pay a fee from your phone. You can even opt to get notified by text when your parking session is about to expire and extend your parking time.

In locations where parking sessions may be extended, the mobile application can provide the option to extend the session remotely.

How do I start a parking session?

You can start a parking session in two ways:

Park Maui App

Scan the QR code on the parking sign to download the app
Enter your license plate number
Start your parking session

Pay Station

Enter your license plate number
Hawaiʻi residents can scan their driver’s license
Follow the on-screen instructions to complete payment or registration.

Where can I get help if I have a problem with a pay station or parking session?

If you experience issues with a pay station, the mobile app, or your parking session, please visit ParkMaui.com or contact Park Maui customer support for assistance.

What type of parking equipment will the PARK MAUI program use?

The County is partnering with Flowbird to provide pay stations for all on-street and off-street paid parking locations, as well as to build a mobile app to manage your parking sessions. You will be able to start a parking session, register your license plate or pay a fee from your phone. You can even opt to get notified by text when your parking session is about to expire and extend your parking time.

Do I need to display a receipt in my car?

No. Maui uses a pay-by-plate parking system. Your license plate number acts as your parking receipt, so nothing needs to be displayed on your dashboard.

What types of payment will the parking equipment accept?

The Flowbird parking equipment used for the PARK MAUI program is designed to accept a variety of payment methods for convenience. The accepted payment options may include major credit cards ( Visa, Mastercard, American Express) and mobile payments (Apple Pay, Google Pay and Samsung Pay)

It's important to note that the specific payment methods available for the PARK MAUI program may vary based on the implementation and customization preferences. You will be informed about the accepted payment options at the time of parking

How do parking enforcement officers know I paid or registered?

Parking enforcement officers verify parking sessions electronically using your vehicle’s license plate number.

Why is a Hawaii Driver’s License required for proof of residency?

To ensure a streamlined and efficient process, the system for PARK MAUI requires users to provide proof of residency by scanning the back of their Hawaii State Driver's License on pay station equipment. Information that the reputable pay station operator, Flowbird, receives will remain confidential and will not be shared.

What happens if I enter the wrong license plate number?

It is important to enter your license plate correctly. If the plate entered does not match the vehicle parked, parking enforcement may not be able to verify your session and a citation may be issued.

How will paid parking at these PARK MAUI locations be enforced?

The operator, Diamond Parking, will provide Parking Ambassador staff to enforce parking regulations at all PARK MAUI locations. Importantly, this will be a customer service-based program that prioritizes education and compliance.

Parking Ambassadors will be customer service agents and will proactively assist patrons with following the rules. Parking Ambassadors will use handheld devices to issue warning notices and parking citations. Additionally, their vehicles will be equipped with license plate recognition technology to maximize efficiency and collect ongoing parking data.

The Maui Police Department will be partnering with Diamond Parking to patrol parking areas, encourage compliance and enforce parking violations. All parking citations will continue to follow the parameters of the Maui County Code and be handled by State of Hawaii judiciary.

What payment methods are accepted?

Pay stations accept credit cards, coins, and cash (where available). You can also pay digitally using the Park Maui mobile app.

Am I eligible for the Disabled Paid Parking Exemption Permit (green placard)?

You are eligible if you have a valid driver’s license and your physician/APRN certifies your mobility disability and that due to a disability you:

Cannot reach above the applicant’s head to a height of 42 inches from the ground due to a lack of finger, hand, or upper extremity strength or mobility; or
Cannot approach a parking meter due to the use of a wheelchair or other mobility device; or
Cannot manage, manipulate, and insert coins, bills, or cards in a parking meter or pay station due to a lack of fine motor control in both hands.

How do I download the Park Maui app?

You can download the Park Maui app by:

Scanning the QR code on the parking sign
Searching for “Park Maui” on your phone’s App Store or Google Play Store

What happens if I park without registering or paying?

Vehicles parked in a Park Maui area without a valid parking session during program hours may receive citations and enforcement actions under Maui County parking regulations.

Do Hawaiʻi residents need to start a new session every time they park?

Yes. Even though parking is free for Hawaiʻi residents, a parking session must still be started each time you park using the Park Maui app or a pay station so the system can confirm your vehicle is authorized to park.

What if I don’t have a smartphone?

You can still park by using a nearby Park Maui pay station. Simply enter your license plate number and follow the instructions on the screen.

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Employee Questions

Will I be charged for monthly employee parking if I was previously registered for a free parking permit that expired on June 30, 2024?

Registered permit holders will be notified, and the parking system will offer an option to enroll in autopay for automatic permit renewal. If you opted out, this means you won't be charged until you register to purchase a permit.

I entered my Credit Card information, will it be saved?

Yes, your credit card information is saved under your profile.

Can I apply for a refund if I forget to cancel my autopay?

Yes, please call (808) 451-2792 or email maui@diamondparking.com for assistance.

What happens if you do not have an employee parking permit?

Residents will present a Hawaii drivers license to receive 2 FREE hours of daily parking in the Wailuku Garage. Thereafter, $1 per hour with a daily maximum of $8 per day. Non-residents will be charged $1 per hour with a daily maximum of $10 per day.

The parking operator, Diamond Parking, will provide Parking Ambassador staff to support enforcement of parking regulations in Wailuku. The Maui Police Department will be partnering with Diamond Parking to patrol and ticket those in violation in parking areas.

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frequently
asked questions

General Questions

Got a question on the Park Maui project? Please contact us.

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location

Got a question on the Park Maui project? Please contact us.

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HOW IT WORKS

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Employee Questions

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frequentlyasked questions

General Questions

Got a question on the Park Maui project? Please contact us.

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location

Got a question on the Park Maui project? Please contact us.

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HOW IT WORKS

Got a question on the Park Maui project? Please contact us.

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Employee Questions

Got a question on the Park Maui project? Please contact us.

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frequently
asked questions

STAY IN
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